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Formerly known as Modern Defensive Tactics Australia (MDTA)

NDIS Providers

Equipping professionals for complex environments worldwide.

NDIS Providers

Practical Training for Real Working Environments

Descriptive text

Strategic Operations International delivers specialised training designed specifically for NDIS service providers, equipping organisations and their teams with practical skills that strengthen worker safety, decision making, and professional response capability when working with complex clients and challenging cases.

Our programs are designed for organisations with multiple support workers and frontline personnel who operate across community settings, client homes, outreach environments, transport situations, and other dynamic service delivery contexts.

Aligned With Organisational Policies and Procedures
All SOI training is delivered to support your organisation’s existing policies, procedures, and duty of care obligations.

Programs are structured to help support workers perform their roles safely and professionally while managing behaviours of concern, conflict situations, verbal escalation, and environments where aggression or violence may become a risk.

Training supports staff to remain compliant while improving confidence in decision making during difficult interactions involving:
Complex behaviours
Emotional escalation
Aggression
Environmental unpredictability
High pressure client contact situations

Practical Skills for Support Workers Managing Complex Cases
Our training goes beyond theory and focuses on practical methods that support workers can realistically apply in frontline environments.

SOI specialises in preparing support workers and service delivery teams who regularly engage with complex clients, high needs presentations, and unpredictable situations where personal safety and controlled professional response are essential.

Designed for NDIS Service Providers
No two NDIS providers operate the same way.

That is why SOI training is tailored to reflect your organisation’s service model, staffing structure, operational environment, and internal response protocols.

Programs are designed to strengthen consistency across multiple support workers so teams respond with greater confidence, safety, and professional control when dealing with complex or escalating situations.

This helps improve:
Team consistency
Staff confidence
Safer client engagement
Professional response under pressure
Organisational resilience

Program Information
Maximum 20 participants per program
No minimum participant requirement

Program Options
(Dependent on training Module requirements)
2-Hour Program (1 Module)
4-Hour Program (2 Modules)
6-Hour Program (3 Modules)

Training Package Options

You can select one training Module option or a combination of Modules, depending on your requirements.

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Situational Awareness training is for personnel dealing with behaviours of concern in low, medium, and high-risk environments. Trained Situational Awareness will them an edge, an edge to identify behaviours of concern and avoid physical confrontations, or if unavoidable, put them in a position of advantage.

SOI Situational Awareness training will teach your personnel to determine the difference between odd and suspicious behaviours and identify indicators that require quick intervention to avoid any possible threat.

SOI Situational Awareness training has NO Physical Self Defence techniques taught; it is Situational Awareness only.

Module 1: Situational Awareness
Developing situational awareness.
Optimal situational awareness.
The OODA Loop.
WYORB - The colour code system.
Observation skills.
Behavioural analysis.
Baselines & anomalies.

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Conflict Management training is for personnel who face the challenges of behaviours of concern, to develop skills to deal with behaviours that place them and others at risk.

Our Conflict Management training offers a "person centred" approach, and gives personnel the skills to approach behaviours of concern in a positive and effective way dealing with facing challenging behaviour in a positive and effective manner.

This program provides a framework and techniques for Conflict Management where direct intervention by personnel has become necessary to prevent actual harm to themselves, or any other individual. Applying negotiation and deescalation skills for harm minimisation.

Module 2: Conflict Management
Dealing with anger & aggression.
Defining behaviour.
Dealing with compliant, belligerent and non-compliant behaviour.
Threat assessment.
Verbal & physical assertiveness.
Prevention strategies.
Conflict management techniques.

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Physical Self Defence training is for dealing with aggression and violence. We don't just teach the physical skills required, we also cover the psychology of anger, aggression, violence and self preservation. This program specifically deals with self defence strategies and applications for the work place. Looking at the realities of anger, aggression and how to work within the Organisational Policies and Procedures.

Note: Physical Self Defence techniques designed to work within your Organisational Policies and Procedures.:

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Strategic Operations International delivers realistic, scenario-based training designed to assess and enhance performance in conflict management and physical self defence. Organisations may select one discipline or integrate both within the program.

These controlled scenarios are structured to replicate real-world environments, with SOI personnel acting as trained aggressors. This allows participants to apply previously learned skills under pressure, providing a clear and practical evaluation of decision-making, communication, and physical response capabilities.

Techniques range from negotiation and de-escallation to evade and escape techniques to full use of force depending on the organisation's policies and procedures.

Eligibility Requirements
Participation in scenario-based training is strictly limited to personnel who have successfully completed prior SOI training in:
Situational Awareness
Conflict Management
Physical Self Defence

This ensures all participants have the foundational knowledge and skill set required to safely and effectively engage in high-intensity, hands-on training environments.

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